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Frequently asked questions
Orders typically take 1-2 weeks to be created and shipped. Each block set is custom-made just for your pet, so we need a bit of extra time to ensure everything is perfect!
We accept all major credit cards, Apple Pay, and Google Pay through our secure payment processor.
Yes! We ship to most countries worldwide. Shipping times and costs vary by location. You'll see the exact shipping cost at checkout.
Since each set is custom-made for your pet, we can't accept returns. However, if there's an issue with your order, please contact us and we'll make it right!
If our AI couldn't detect your pet's breed, you can manually enter it or request that we add the breed to our collection. We're constantly expanding our library!